1. General
- By placing an order with Lettered Paradox, you agree to these Terms and Conditions.
- We reserve the right to update these terms at any time without prior notice.
2. Orders
- All orders must be placed through our official website or Instagram page.
- Payment must be received in full before any work begins on your e-letter.
3. Customization
- Each e-letter is personalized based on the information you provide. Ensure all details are correct before submission.
- We are not responsible for errors due to incorrect information provided by the customer.
4. Delivery
- E-letters will be delivered electronically to the email address provided.
- Typical delivery time is within 48 hours of receiving payment and necessary information.
5. Privacy
- Your personal information is confidential and will only be used to process your order.
- We will not share your details with any third parties.
Guidelines
1. Personalization:
- Provide all necessary details clearly and accurately.
- Specify any special requests or themes when placing your order.
2. Content:
- Ensure the content you wish to include is appropriate and respectful.
- We reserve the right to refuse content that is offensive or inappropriate.
3. Communication:
- Keep an eye on your email for any follow-up questions or confirmations from us.
- Prompt responses help ensure timely delivery of your e-letter.
Refund Policy
1. Eligibility for Refunds:
- Refunds are only applicable if the work has not yet begun on your e-letter.
2. Non-Refundable Cases:
- Custom e-letters that have been started or completed.
- Errors due to incorrect information provided by the customer.
3. Process:
- To request a refund, contact us via email at hello@letteredparadox.com with your order details.
- Refunds will be processed within 2-3 days.
4. Exceptions:
- In case of errors on our part (e.g., spelling mistakes or incorrect information not provided by the customer), we will correct the e-letter at no additional cost.
Need help?
Contact us at hello@letteredparadox.com for questions related to refunds and returns.